Today, every veterinarian recognizes the importance of incorporating digital X-rays into their animal hospitals.
A considerable number of them plan to transition from traditional film and chemical X-rays to digital systems this year.
While the initial concern typically revolves around the cost of acquiring a digital X-ray system, it is equally crucial to inquire about the warranty and its coverage.
Here are some pertinent questions to ask the prospective vendor when considering the purchase of a veterinary digital X-ray system:
1. What is the duration of the hardware warranty for my veterinary digital X-ray plate?
2. How long does the software warranty for my veterinary digital X-ray software last?
3. For how long will I receive software upgrades for the X-ray system used in my animal hospital?
4. How long will my veterinarian technicians have access to tech support, enabling them to seek answers to any queries that may arise during the daily implementation of digital X-rays in my animal practice?
5. What are the costs associated with continued phone support, software upgrades, and technical assistance after the warranty period ends?
6. Which entity is responsible for providing software and technical support? Who developed and owns the software?
7. Does the warranty cover labor and shipping expenses, as needed?
8. In the event that my X-ray plate requires repair, will a temporary replacement plate be provided?
It is common for vendors operating in the animal health sector to offer a minimum of a 1-year warranty.
Not all vendors possess ownership of the software that operates their veterinary digital X-ray plate, which holds significant importance. While a digital X-ray plate can remain functional for many years, the software it relies on may become outdated within a short span of time.
An example of this can be observed with Windows XP platforms. Unless companies continually update their software, it becomes incompatible with new computing platforms.
When veterinarians transition from computed radiography (CR) to direct radiography (DR), the predominant issue they encounter is not the failure of the CR system itself but rather the poor performance or lack of support for the software.
This issue is not limited to small companies alone. Renowned brands like Idexx and Sound have discontinued support for their older product lines by ceasing software upgrades.
Our aim is to offer you transparent service and support. Our animal health software has been developed in-house by JPI which has been manufacturing x-ray equipment, writing software, and providing telephone support for these products since 1994.
Here are the responses to the eight frequently asked questions:
1. What is the duration of the hardware warranty for my veterinary digital x-ray plate?
- The hardware warranty lasts for 5 years.
2. How long is the software warranty for my veterinary digital x-ray software?
- The software warranty is also valid for 5 years.
3. For how long will I receive software upgrades for my x-ray system to be used in my animal hospital?
- You will receive software upgrades for 5 years.
4. How long can my veterinarian technicians receive phone support for any questions they may have regarding the daily implementation of digital X-rays in my animal practice?
- Our tech support helpline will be available for your veterinarian technicians for 5 years.
5. What is the cost of continued phone support and software upgrades after the warranty period?
- The cost for continued phone support and software upgrades after the warranty period is $750.00 per year.
6. Who provides the software and tech support? Who developed and owns the software?
- Our Examvue Veterinary software is developed, supported, and owned by JPI. They have been offering industry support since 1994. For technical support, please call 516-513-1330, and select option 2. Our support team is based in New York.
7. Are labor and shipping costs covered under the warranty if needed?
- Yes, labor and shipping costs are included in the warranty as required.
8. Will a loaner plate be provided in case my X-ray plate needs repair?
- Yes, we will provide a loaner plate in the event that your X-ray plate requires repair.
