EzyVet is a type of practice information management software (PIMS) for veterinary practices. 

A good quality PIMS can play a part in nearly every aspect of practicing medicine and running a business. But how does a veterinarian or practice manager know which PIMS is right for their workflow, practice culture, and long-term growth and goals?

There’s no single system that is right for every practice. Instead, every veterinary business should research their options and see which PIMS might be a good fit. 

Our last two articles took a look at some key features of AVImark and Cornerstone. Today, we’ll be covering another popular PIMS option: ezyVet.

Company Info and the Technical Stuff about the EzyVet Practice Software

EzyVet (Cloud Veterinary Software | ezyVet ) was originally created in New Zealand in 2006. Since then, it’s grown to serve over 2,000 animal hospitals on six continents, with offices in Dallas, London, and Auckland. In 2021, the company was acquired by IDEXX.

The software is entirely cloud-based. It can run on any internet-connected device with a browser, including computers, tablets, and phones of various providers and operating systems. 

The ezyVet website includes information on suggested hardware and internet requirements to allow the software to run at its best. 

They also mention that the system still works offline, then syncs back to the system once the network is available again. This was listed as a perk for mobile vets who may travel out of network range. But it stands to reason that this feature could also prove useful for occasional internet outages in brick-and-mortar practices. They do suggest having internet with a cell phone provider available as a backup option.

Server backups aren’t required since the software is cloud-based. Updates are automatic, and the company promotes innovation so that new updates can help to meet veterinarian and client demands.

New customers receive comprehensive onboarding services for a smooth transition. Support is available 24/7, via email, phone, or ticket. And ezyVet advertises that they have bank-level security.

Main Features and Functions of EzyVet Software

The key features advertised by ezyVet include…

• All the functions that would be expected from a complete PIMS, including scheduling, price estimates, payment processing, client reminders, electronic medical records, inventory, and reports.

• One characteristic of ezyVet software that pops up often on their website, as well as in reviews from veterinarians, is the availability of robust customization options. Of course, with any PIMS, it can require some time upfront to set up templates, workflow preferences, picklist and shorthand settings for entering data from a patient’s history and physical exam, screen/clinical record display preferences, etc. But customization can help to improve workflow and efficiency once preferences are set and running. Customization also included picking from settings designed for general practice, specialists, mobile vets, equine vets, etc.

• A customer portal that offers clients the ability to access their pet’s data, use online booking to schedule appointments, pay invoices, and order certain products for their pets. 

• Automated invoice capture so that charges are entered as the products/services are added to the medical record. This helps save time by only entering charges once, and also helps prevent missed charges.

• Lots of integration partners and compatibility, including major diagnostic laboratories, diagnostic image viewing, and sharing applications, major vendors, and more.

• Telemedicine is offered via integration with Zoom or Televet.

• Client communication options can be customized and automated to save time, and sent directly from the software so they are automatically added to the medical record.

• Other time-saving features such as e-signature capabilities, a self-check-in kiosk option for clients, and automatic inventory reordering.

Conclusion

Subjectively speaking, ezyVet’s website was very clear and easy to navigate. A lot of information—including hardware requirements and transparent pricing information—was available and easy to find on the website, which was not always the case for some of the other large PIMS providers.

EzyVet also has a YouTube channel, including a playlist of short tutorials

All of this simple and easily available information, along with many positive reviews and the company’s goal of promoting work-life balance through time-saving automation, leave a favorable initial impression of ezyVet.

That being said, there are no “perfect” PIMS out there that are right for every practice. It’s important to research prices, features, and other factors prior to making a decision.

A “test drive” of several systems can also be the deciding factor since it involves testing out the PIMS and seeing if it feels intuitive and simple to use. EzyVet does suggest that veterinarians book a demo to see if the software is a good fit for them. 

Editor's Note: Looking for x-ray or ultrasound equipment that integrates with your practice management software? Our x-ray and ultrasound equipment integrates with any software with DICOM, to save you time and make your workflow easier.

Written by: Dr. Tammy Powell, DVM