A good practice management software (PMS)—also known as practice information management software (PIMS)—plays a role in nearly everything a veterinary practice does, from daily procedures to inventory and improving financial performance. 

In modern practices, paper-based records systems are becoming less and less common. Electronic systems can save time not only for entering and processing information but also by automating tasks like client reminders. 

Additionally, many pet owners expect to have access to their pet’s information in a timely manner, including when records (not just medical notes and lab results, but also diagnostic images and videos) need to be shared with another veterinary practice or a specialist.

There are many PIMS options available. Over the next three articles, we’ll take a look at features and considerations for three of the most popular systems—beginning with AVImark.

Technical and Setup Considerations

Avimark is owned by Covetrus. It uses a Windows operating system, and both server and cloud-based options are available. According to Covetrus, AVImark is used by more than 11,000 veterinary hospitals worldwide, making it a popular choice. 

Data backup services are available, as are specialized hardware with warranty plans. There is also an add-on conversion service to help transfer current records and treatment/inventory lists to the new software when switching to AVImark.

One nice option is training that is provided via a self-paced online course, virtual training, or on-site training. A customized workflow analysis and consultation are also available to help a veterinary practice with their specific needs and goals.

Downsides commonly mentioned in reviews were that the system can be slow at times, especially with multiple users. Glitches can happen, although to be fair this was an issue noted with many PIMS providers. And tech support received some unfavorable reviews.

Main Features and Functions of AVImark

The key features advertised by Covetrus (AVImark veterinary practice management software | Covetrus ) include…

• All the basic and necessary functions a veterinary practice would expect from a complete PIMS, such as scheduling, reminders, price estimates, inventory, reports, invoicing/payment processing, and electronic medical records.

• Ease of use and team members being able to learn the system quickly. Many reviews mention that the system is intuitive and that it can quickly be picked up by new hires.

• Robust search functions, which were mentioned positively in AVImark reviews. This includes the ability to search for a patient/client using the client name, pet name, phone number, or other parameters, as well as the ability to search for patients with certain factors such as those who haven’t been seen in a while, or those who need preventive medication refills, are above a certain age, etc.

• Integration with a variety of other programs. This includes other Covetrus systems, such as Covetrus Prescription Management. AVImark also integrates with a variety of in-house and outside laboratory programs, diagnostic imaging software, etc.

• Automation, including texts, emails, voice messaging, postcards, prompts for forward booking of appointments, etc. to help increase compliance and revenue. AVImark also advertises marketing and client communication tools, reputation management features (surveys and online reviews), and mobile apps.

• Cloud-based Intelligent Inventory to help reduce inventory waste and costs.

• Note templates to help streamline notetaking for medical history and for clients. 

• Customized list building. This can be used within the hospital to assign tasks to team members, or to save time by adding standard discharge or post-op instructions to the medical history.

• A whiteboard function for tracking all updates, activities, tasks, and notes in real time. This is automatically added to the medical record and invoice, to reduce the likelihood of missed charges or miscommunications.

• Telemedicine solutions (with the latest AVImark update).

Conclusion

AVImark is one of many options veterinary practice owners have when it comes to PIMS. Although it has changed ownership, it has been around for many years and is something of a “tried and true” system used by a lot of veterinary hospitals.

That being said, there is no one-size-fits-all when it comes to practice management software. Each practice must decide what’s best for their business’s size, daily operation requirements and workflow, budget, long-term goals including growth, IT infrastructure and internet dependability, and other individual factors. 

Be sure to do your research prior to making a purchase. Check reviews, ask colleagues their opinions and ask vendors for a demo that can be used in your practice for several days so you and your staff can really get a feel for it and see if the software is a good fit. 

By doing your due diligence, you can find the best PIMS to help with meeting daily practice needs and supporting long-term goals. 

Editor's Note: Looking for x-ray or ultrasound equipment that integrates with your practice management software? Our x-ray and ultrasound equipment integrates with any software with DICOM, to save you time and make your workflow easier.

Written by: Dr. Tammy Powell, DVM